Shipping policy

Milakai Shipping Policy

At Milakai, we strive to provide fast and reliable shipping for all our customers. This Shipping Policy outlines our shipping processes, options, and guidelines.

1. Shipping Locations

We currently ship to:

Domestic addresses within Australia.
Selected international destinations. Please refer to our checkout page for specific countries.

2. Processing Times

2.1 Order Processing
Orders are processed within 1-2 business days, excluding weekends and holidays.

2.2 Delays
During peak periods or due to unforeseen circumstances, processing times may be extended. We will notify you of any significant delays.

3. Shipping Options and Times

3.1 Domestic Shipping

Standard Shipping: 3-5 Business Days.
Express Shipping: 1-3 Business Days.
If a presale occurs, check when release/shipping date is before purchase, this may cause some delays in shipping your items.

3.2 International Shipping

Delivery times vary by destination and shipping method. Estimated times will be provided during checkout.

4. Shipping Costs

Shipping costs are calculated based on the destination, weight, and shipping method selected. The total cost will be displayed at checkout.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Use this number to track your package through our carrier’s website.

6. Customs and Duties

For international orders:

Customs duties and taxes may apply and are the responsibility of the recipient.
Milakai is not responsible for delays caused by customs.

7. Missing or Delayed Shipments

If your order is delayed or missing:

Check the tracking information provided.
Contact the carrier for updates.
If the issue persists, reach out to us at milakaico@gmail.com.

8. Address Errors

Ensure your shipping address is accurate at checkout. Milakai is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Lost or Damaged Packages

If your package is lost or arrives damaged:

Notify us immediately.
Provide photos of any damage for our review.
We will work with the carrier to resolve the issue and, if eligible, send a replacement or refund.

10. Contact Us

For any shipping-related inquiries, please contact us: